Quality goals

To determine the success of the implementation of our quality policy and the effectiveness of our quality management system, at Akkuplanet, we lay down quality goals, and measure to what extent they have been reached at regular intervals. The results and any correctional measures, if required, are notified on the information board to all staff of Akkuplanet. Our individual quality goals are:

  • A grade for the customer satisfaction/in the customer survey of at least 1.625 (school grading of 1 very good to 5 unsatisfactory.

  • A supply reliability of more than 98,5%.

  • A return rate owing to our mistakes of less than 1%.

  • A return rate including customer complaints of below 4.5%.

 

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