The demands that we place on the quality of our products is also reflected in our service-oriented thinking of making sure that our customers are satisfied to the maximum possible extent. To effectively support the implementation of our demands for quality, the management has launched a process-oriented Quality Management-System, conformant with the requirements of the international quality standard DIN EN ISO 9001.
Derived from our quality thinking, it is the quality policy of Akkuplanet:
- To continuously improve our QM system and to constantly monitor its efficacy.
- To design and run our business processes in an effective and efficient manner.
- To set up and sustain intensive and satisfying business relationships with suppliers, since our suppliers are important partners for us in the value addition chain, from production up to dispatch.
- To advise and support our customers superbly through competent employees.
- To ourselves actually live our strict customer orientation and to impart this orientation to our co-workers.
- To motivate and train our employees, since only motivated and well trained employees can provide excellent service to our customers.
- Accept and examine suggestions from our employees for shaping our operations more efficiently, and if they are promising, to integrate them in day-to-day operations.
- To monitor our quality policy through measurable quality goals.
- To analyse the risks and opportunities for the company and define measures to ensure its continued existence.